Test FAQs Page
By clicking here → Pay My Utility Bill Online, you can pay your bill any time, day or night, from any internet-connected device with a web browser (computer, laptop, tablet, smartphone) via the Borough’s secure online bill payment feature, called Webshare. Once you create an account and log in, you can also set up automatic payments by credit card or e-check, select paperless billing, view statements and historical electric consumption, and update your phone number or e-mail address.
You can also mail payments to City and Borough of Wrangell, PO Box 531, Wrangell, AK 99929, or pay your bill in person at City Hall between 9:00 AM and 4:00 PM.
Coming soon (est. January 2018), you will also be able to pay your bill using a touchscreen kiosk at the City Hall front counter.
Yes, as long as the device has a data plan or internet connection. The online bill payment (WebShare) site is optimized for use via smartphones in addition to web browsers.
Instantly
By the 15th of each month.
Bills are generated by the 20th of every month. For customers that pay online and choose the paperless option, bills can be viewed and paid at that time. For customers who do not use the paperless billing option, paper bills are mailed out by the 1st of the month after they are generated. Payments are due within 30 days of the billing date (in other words, by the 20th of the following month).
Electric, Water, Wastewater (Sewer), and Garbage
Electric and Garbage services extend to approximately 13.5 mile Zimovia Highway and generally provide service to all properties connected to the paved road system. Water and sewer services extend to approximately 6-mile Zimovia Highway, and properties past this point on Zimovia Highway generally utilize some form of water catchment and septic systems.
Generally, no, it is Borough ordinance (WMC 15.18.070) that “every owner, occupant, liveaboard, tenant or lessee within the borough’s garbage collection service area shall receive refuse pickup service and shall pay such fees as are set forth in this section.”
Only if a service location is vacant and thus no utilities are provided, or a special waiver is granted by the Borough Manager or authorized agent based upon an investigation of the circumstances, can garbage services be waived.
Garbage fees are assessed for not only curbside collection but also operations at the landfill and shipping costs.
No, due to a number of reasons and chronic challenges managing customer vacation rates, the City and Borough of Wrangell is no longer offering vacation rates. You may request the Public Works Department shut off water to the location for a $50 fee, at which point you would not be charged for water, sewer or garbage services for the duration of your absence. The fee to turn services back on when you return is also $50. Therefore if your absence is 7 weeks or longer, it is likely to your financial advantage to request shutting services off rather than paying the normal monthly charges.
